PAYMENT METHODS

PAYPAL
Select this payment method to pay with credit/debit cards or with money in your account. The number of installments will depend on the PayPal agreement with your bank at the time of purchase.


SHIPMENTS

To which countries do you ship?
We ship worldwide through FEDEX.

How is the shipping?
Once the payment for the purchase is credited, we take care of sending your package. Once your package is delivered to FEDEX , you will receive the tracking number of your order via email so you can see the status of the shipment.
If you do not receive this email in your inbox, we advise you to check the Junk Mail / Spam box. In case you have any kind of inconvenience with the delivery of your order, you can write to us at info@cogonauts.com; Putting as subject " SHIPPING - #YourOrderNumber " and in the body of the message your tracking code.

You can check the status of your order by entering the tracking number that we send you by email on the web: https://www.fedex.com/es-ar/home.html

Where can I receive my order?

Shipments are door to door. You will receive your package at the address that you have loaded when making the purchase.

Delivery times.
FEDEX estimates that the delay of shipments is between 5 to 10 business days.
*BY "BUSINESS DAYS" IT IS UNDERSTOOD THAT WEEKENDS OR HOLIDAYS ARE NOT TAKEN INTO ACCOUNT TO ACCOUNT THE NUMBER OF DAYS OF DELAY IN SHIPPING. IN ADDITION, *FEDEX COULD TAKE UP TO 72 HOURS TO PICK UP THE PACKAGE THROUGH OUR OFFICE.

What is the shipping cost? What are the customs costs?
The shipping cost will depend on the size and weight of the package, and the country of destination. When loading your products to the cart, the platform will automatically estimate the shipping cost.

Customs costs are subject to the customs rates of each country. You must pay them at the time you receive your package. If you need help to estimate the amount to pay, write to info@cogonauts.com

What happens if there is no one at your address to receive the package?
Fedex will leave a notification informing you through which Fedex office you can pick up your package. In some locations, they repeat the home visit, the notification will inform you about said rescheduling.

What should I do if the product does not arrive in good condition?
Please send us an email to info@cogonauts.com including your order number, photos of the package and a description of what happened. It is important that you inform us of this as soon as possible.

HOW TO CARE FOR YOUR COGONAUT

Do not expose to the sun or sources of heat.
Wash with ethyl alcohol and a cotton pad.

Keep out of the reach of children.